Shipping & returns

Delivery

We deliver across South Africa using Celium couriers. The delivery cost is calculated at checkout, based on your address and the weight of your order, so you see the full price before you pay.

Everything is made in small batches. We pack your order within a few working days of payment, and you will receive tracking details by email or WhatsApp once it is on its way. Remote areas can take a little longer.

Collection from Noordhoek

You are welcome to collect your order from our Noordhoek depot, on weekdays between 9am and 4pm. Choose collection at checkout and we will confirm the address and collection time with you.

Returns

If you change your mind, you can return unopened items in their original packaging within 14 days of receiving them. Please contact us first through the contact page so we can arrange the return. The cost of returning an item because you changed your mind is for your account, and we refund the price of the goods once the item reaches us.

For hygiene reasons, we cannot take back opened balms, creams, teas, bath salts or other products that have been used, unless they are faulty.

Damaged or faulty goods

If your order arrives damaged, or something is wrong with it, please tell us within 7 days, with a photo if you can. We will replace the item or refund you, in line with your rights under the Consumer Protection Act.

Questions

Write to us on the contact page and we will help.